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Pioneer

Legal

Privacy policy

Last updated: [DATE]

Draft for review. This is placeholder text written to reflect how this website works. Please have it checked against your actual practices before publishing.

Who we are

Pioneer (“Pioneer”, “we”, “us”) is based in London, United Kingdom. We are the controller of the personal data described in this policy. Contact us at PioneerOrganisation@outlook.com.

What we collect

  • Contact form: your name, work email, company and the message you send us.
  • Email and calls: anything you choose to share when you contact us or book an audit.
  • Technical data: our hosting provider keeps standard server logs (such as IP address and browser type) for security and to keep the site running.

How and why we use it

  • To reply to your enquiry and arrange your audit (legitimate interests / steps before a contract).
  • To deliver services you sign up for (contract).
  • To keep the website secure and prevent abuse (legitimate interests).

We don't sell your data and we don't use it to train AI models.

Cookies and similar technology

This website does not use analytics, advertising or other non-essential cookies, so we don't ask for cookie consent. If you choose a light or dark theme, that preference is stored in your browser's local storage so the site remembers it. If we add analytics in future, we will ask for your consent first.

Who we share it with

We use trusted processors to run our business, such as our website host [e.g. Vercel], email provider [e.g. Microsoft], CRM [NAME] and booking tool [NAME]. Where data is transferred outside the UK, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or adequacy regulations.

How long we keep it

Enquiries that don't lead to work are deleted after [24] months. Client records are kept for as long as needed to provide our services and meet legal obligations, typically [6] years after our contract ends.

Your rights

Under UK GDPR you can ask to access, correct, delete or restrict use of your data, object to processing, and ask for a copy in a portable format. Email us and we'll respond within one month. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.